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Domain Not Resolving (Site Not Loading)

If your website shows errors such as ERR_NAME_NOT_RESOLVED, DNS_PROBE_FINISHED_NXDOMAIN, or a blank page when accessing your domain, follow this troubleshooting flow.

Diagnostic Checklist​

           [ Domain Not Resolving ]
                      │
        ┌─────────────┴─────────────┐
        ▼                           ▼
[ Check Domain Status ]   [ Check Nameservers ]
 (Expired / Unverified?)   (Pointed correctly?)
        │                           │
        ▼                           ▼
[ Check Local DNS Cache ] ──► [ Contact Support ]

Step 1: Check Domain Expiry & Registration Status​

  1. Log into your Nupat Cloud Dashboard.
  2. Check if your domain status is Active.
  3. If status shows Expired or Pending Verification, complete your email verification link or pay outstanding domain renewal invoices.

Step 2: Verify Nameservers​

Ensure your domain points to the correct Nupat Cloud nameservers:

  • ns1.nupatcloud.com
  • ns2.nupatcloud.com

If you recently updated nameservers, allow up to 2-4 hours for local ISP propagation (MTN, Airtel, Glo, Spectranet).

Step 3: Clear Local DNS Cache & Browser Cache​

Your computer or mobile phone may be caching outdated DNS records.

Flush DNS on Windows:​

  1. Open Command Prompt (cmd).
  2. Type ipconfig /flushdns and press Enter.

Flush DNS on macOS:​

  1. Open Terminal.
  2. Type sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder and press Enter.

Change DNS to Google DNS (Quick Workaround):​

If your local mobile network ISP is slow to update DNS, change your device DNS to Google Public DNS:

  • Primary DNS: 8.8.8.8
  • Secondary DNS: 8.8.4.4