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Verifying Your Email Address

Email verification is a mandatory security check on Nupat Cloud to ensure you receive critical system alerts, domain renewal reminders, cPanel access details, and invoice receipts.

Why Email Verification is Required​

To protect our network against automated spam accounts and satisfy ICANN & NiRA (.ng domain registry) compliance:

  • Unverified accounts cannot dispatch domain transfer requests.
  • cPanel password reset tokens will only be delivered to verified email addresses.
  • Renewal notices for .ng and .com domains rely on accurate email routing.

Verification Steps​

1. Check Your Inbox​

Immediately after signing up, check the inbox of the email address used during registration. Look for an email with the subject:

[Action Required] Verify your Nupat Cloud account

Inside the email, click the orange Verify My Email Address button.

Alternatively, copy the unique verification URL provided in the message and paste it directly into your web browser.

3. Confirmation​

Upon successful verification, you will see a confirmation banner:

✓ Your email address has been successfully verified!

Troubleshooting Email Verification​

If you haven't received the verification email within 5 minutes, follow these steps:

:::info Troubleshooting Checklist

  1. Check Spam/Junk/Promotions Folders: Emails from new service providers can sometimes end up in Gmail's Promotions tab or Outlook's Junk folder. Mark Nupat Cloud emails as "Not Spam" to avoid missing future billing alerts.
  2. Verify Email Spelling: Check your account profile under Settings > My Account to ensure there are no typos in your registered address.
  3. Resend Verification Email: Log into your Nupat Cloud Dashboard and click the Resend Verification Email banner at the top of the dashboard. :::

If you still experience issues receiving verification messages, please reach out to our 24/7 support team via support@nupatcloud.com or live chat.